Online & Offline Orders
Due to the custom nature of our products returns are not possible; each product is custom made for you and therefore cannot be resold. If you would like to cancel your order, this will be non-refundable. If the product has not gone into production please contact us, we may be able to partially refund you, however, this is at our discretion. Our team will have spent time designing and materials will have been ordered but we will do our best to accommodate.
If there is an issue with your item please contact us as soon as you receive it. While we have a very strict quality control process if you notice an issue please email us with a photo of the problem and we’ll endeavour to sort it as swiftly as possible.
Cancelling an order
When placing a bespoke order you will have a 14 day ‘cooling-off period’. Within this time, you may cancel a bespoke order, however, after this point, we will have ordered the materials ready for when your product is in work and therefore cannot refund any cancel orders.
Our 14-day cooling-off period excludes rush orders. All rush orders have a 12 hour colling off period due to the fast turnaround expected by customers. A ‘Rush’ order is considered an order expected for delivery within 30 days of ordering.
On the rare occasion a return is required for repair, please ensure it’s packaged in the same way we delivered it to you. If you don’t have sufficient packaging please email us or give us a call where we can provide you with this. Our aim is to always ensure our products are handled with as much care as possible, especially through the delivery process.
Products and services
We have done our best to display as accurately as possible the colours of the products shown on the Website. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.
Reference to any product or service on the website does not constitute an offer to sell or supply that product or service and does not mean that the product or service is available or that the name and description of any product from our wholesale distributors will be the same as that included on the website. We reserve the right to substitute a product of equal value and nature if the original product becomes unavailable.
While Geoffrey Parker makes reasonable efforts to provide accurate Content through the Website, we cannot guarantee accuracy. All Content, Submissions and Third Party Content are used by users at their own risk.
The Website is controlled, operated and administered by Geoffrey Parker (or its licensees) from its offices within the United Kingdom and is not intended to subject Geoffrey Parker to the laws or jurisdiction of any state, country or territory other than that of the United Kingdom. Geoffrey Parker does not represent or warrant that the Website or any part thereof is appropriate or available for use in any particular jurisdiction other than the United Kingdom. Those who choose to access the Website do so on their own initiative and at their own risk and are responsible for complying with all local statutes, orders, regulations, rules, and other laws. You are also subject to United Kingdom export controls and are responsible for any violations of such controls.
At Geoffrey Parker we ship worldwide, however, the laws and customs of each country do vary in accordance to the law in each country or state. This can become challenging to navigate. Our products are occasionally considered illegal as they can be used for gambling purposes and therefore are banned from some countries. When ordering from Geoffrey Parker it is the purchaser’s responsibility to check the laws, rules and regulations of the country the product is being delivered to. If a shipment is rejected it is the sole responsibility of the purchaser and any additional costs for redirected shipments or additional shipments will be at the cost of the purchaser. A refund will not be provided.
Import duties and taxes
Import duties and taxes are also the responsibility of the purchaser; the duties and import taxes due on our products vary from each country and therefore you may be required to pay additional import taxes. It is the responsibility of the purchaser to know and understand the local import taxes and duties for the location they are having the goods shipped to. It is important to remember once a product has left our workshops and is in the hands of international customs we are powerless until the correct documents and payments have been supplied. We will always do our best to help you navigate these issues as best we can.
Gift Vouchers & Tournaments
Tournament and Donation vouchers
We love to work with charities and backgammon/poker and chess tournaments. We do this as it’s something we as a company take pride in. However, we can’t accept any vouchers won or purchased by donation in conjunction with any other voucher or deal/offer unless approved by us as a company. Please note your voucher number will not work on the website at this time. If you would like to make a purchase using this number please contact us directly.
Black Friday offer is only valid on products ordered the weekend of black Friday for delivery in the following calendar year.